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The Right Knowledge Management Technology and Solution Mix for Smarter Business Decisions
Our Knowledge Management expertise helps address the challenge of managing the greatly increasing volumes of data by employing the right technology and solution mix enabling capture, codification, storage, dissemination, and reuse of your corporate knowledge assets for speedy and accurate information sourcing and smarter decision-making and action-taking. The Knowledge Management (KM) solutions and services we offer at EPAM help tackle a host of related business operations covering:
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Knowledge databases creation |
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Effective large scope information management |
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Knowledge incorporation into business processes |
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Collaborative technologies utilization |
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Customer service desk knowledge reuse |
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Expert networks support for distributed collaboration |
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Decision support processes augmentation |
EPAM-Knova Software partnership
Our KM solutions development, integration, and testing practice is significantly augmented by the profound partnership with Knova Software, provider of Intelligent Customer Experience solutions that include self-service, contact center, and peer support applications suites. Drawing on the partner experience, EPAM and Knova jointly deliver knowledge management solutions and services that:
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Support multiple channels of user access, including Web, e-mail, chat, and VoIP |
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Offer personalized, self-service end-user experience |
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Scale effectively as business needs grow and expand |
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Support and integrate unassisted service (self-service) and assisted service with equal facility |
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Capture feedback from end-users, customers, support staff, and knowledge management |
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Support rapid solution development with proactive service for end-users, so that any unsolved problem is solved as soon as possible |
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Apply to any subject area where knowledge elements can be captured, organized, and ranked for relevancy |
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Train customers on the implemented system |
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Incorporate pre-existing knowledge bases, especially widely used IT products and technologies |
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Seamlessly resolve integration issues to extend the application to the enterprise |
EPAM-ATG partnership
As a long-term co-development partner to ATG, EPAM extends the KM capabilities incorporated within the ATG solutions to capture, approve, search, and access knowledge across your organization.
Proprietary Knowledge Management
We employ the best KM practices for our internal needs to boost knowledge accumulation, sharing, reuse and augmentation to collect valuable knowledge assets for our employees, as well as to stimulate their intensive use and development.
EPAM Knowledge Management Center (EPAM KMC) incorporates:
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Corporate knowledge management portals – categorized digital libraries, e.g. e-books and CDs collections, learning and knowledge base, training portal, corporate information system, EPAM policies and corporate reference materials, etc. |
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Corporate collaboration tools – key corporate expertise portals, e.g. SAP Expertise and MS Expertise, knowledge transfer workbench |
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Decision-making support tools – resource analysis and reservation systems, decision-making support solutions, applicants database, etc. |
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Single point of access and a powerful search engine unified for all the available corporate information resources |
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Workflow management systems |
"EPAM provides ServiceWare with a cost-effective software development capability that ensures continued support of our existing products while significantly enhancing our ability to deliver customer-focused product enhancements and functionality. We believe this partnership will allow us to weather the challenges of the current economic environment while continuing to deliver excellent service and comprehensive products to our customers."
Kent Heyman
CEO
ServiceWare Technologies (currently Knova Software)
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